Official WhatsApp APIBring More Shoppers to Every Store with WhatsApp
Shoppers want the latest offers, quick answers, and easy ordering from their nearest store, and they're already on WhatsApp. Chakra Chat helps retail chains and supermarkets drive footfall, take orders in chat, run loyalty programmes, and support customers across every branch.
No Credit Card RequiredBuilt for scale. Proven across industries. Trusted by thousands.
Businesses love growing on WhatsApp with Chakra Chat
See why teams trust Chakra Chat for WhatsApp API, campaigns and support, in their own words.
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4.8/ 5
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4.3/ 5
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Your Entire Shopper Journey, Running on WhatsApp
From weekly deals to doorstep delivery and loyalty rewards, Chakra Chat connects every store, every team, and every shopper on one channel.
Drive Footfall with Targeted Offers
- Store-Wise Offer Campaigns - Send weekly deals, festive sales, and new arrivals to shoppers segmented by store, city, or purchase history.
- Digital Flyers & Catalogues - Share digital flyers and catalogues in rich media so shoppers can browse before they visit.
- In-Store Opt-In Growth - Use QR codes at checkout and in-store displays to grow your opted-in WhatsApp audience.
Ordering, Delivery & Click-and-Collect
- Order on WhatsApp - Shoppers send their list or browse a catalogue and place orders in the chat, routed to the nearest branch.
- Order & Pickup Notifications - Order confirmations, packing, out-for-delivery, and ready-for-pickup updates are sent as transactional notifications.
- In-Chat Payment Links - Share a payment link in the chat for prepaid orders.
Loyalty That Shoppers Actually Use
- Loyalty OTPs - Send authentication OTPs for loyalty sign-ups, point redemption, and account logins.
- Points & Reward Updates - Share points balances, expiry reminders, and member-only offers.
- E-Bills After Checkout - Deliver digital bills and receipts straight to WhatsApp after every purchase.
Customer Support Across Every Store
- Chatbot for Store Queries - A chatbot answers questions on store timings, locations, stock, and returns any time.
- AI Agent with Human Handoff - An AI agent handles free-text questions and hands complaints to the right store team.
- Post-Purchase Feedback - Ask for feedback after a purchase or delivery and route issues to the store manager.
Head Office and Stores, Connected
- Multi-Store Chat Inbox - Every branch works from one chat inbox, with chats routed automatically to the right store.
- POS & CRM Integration - Connect your POS, loyalty platform, or CRM through webhooks to trigger messages from your own systems.
- Mobile App for Store Teams - Store managers handle chats and orders from the mobile app on the shop floor.
Built for retail. Felt in every aisle.
More Store Visits
Targeted offers bring shoppers back to their nearest store.
Orders Without an App
Shoppers order and pay in chat for delivery or pickup.
Loyalty That Works
OTPs, points updates, and e-bills keep loyalty members engaged.
Shoppers Always Updated
Order and pickup notifications cut down on calls to the store.
Store Staff, Unburdened
Chatbots and AI answer routine questions across every branch.
One View Across All Stores
Every branch and shopper conversation lives in one place.
Trusted by 1000+ businesses
Built for scale. Proven across industries. Trusted by thousands.
Trusted by businesses across 65+ countries — from startup founders to enterprise teams — Chakra Chat is the platform behind every WhatsApp-first customer engagement strategy.
- 3000+
- Customers
- 85+
- Countries
- 300M+
- Messages Sent
- 3M+
- Chatbot Sessions
- 2M+
- AI Responses
Every session, every reply, every automated flow — quietly working in the background, so your business never misses a moment that matters.
Few words of ❤️ from our customers
Get Started With WhatsApp API in few Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 15 minutes.
Chakra Chat Sign Up
Create a Chakra Chat Account
Connect WABA Number
Embedded Signup to connect WABA & Number
Chakra Chat Subscription
Subscribe to Chakra Subscription plan
Start Engaging Customers
Start conversations, template message broadcasts
Set up Advanced Features
Setup Auto reply bot, AI agents, WhatsApp Calling
Setup Metrics & Reports
Track Campaign Delivery, Chat Response Time