Official WhatsApp APIMake & Receive WhatsApp Calls for Your Business
Connect with customers over voice, directly inside WhatsApp — no phone number switch, no app change. End-to-end encrypted VoIP calling on the world's most trusted messaging platform, powered by Chakra Chat.
No Credit Card RequiredTrusted by 1000+ businesses
Everything you need for this feature
Calling that works out of the box
- Two-way calling - Make and receive VoIP calls with customers on the same WhatsApp number you already use for messaging.
- In-app IVR - Route callers through a menu inside WhatsApp using a numeric keypad, no phone network needed.
- Business hours control - Automatically direct customers to messaging when your team is unavailable.
Built for your contact centre
- SIP & WebRTC routing - Connect WhatsApp calls directly to your existing VoIP or contact centre infrastructure.
- AI voicebot-ready - Plug the raw media stream into your AI voice stack for fully automated call handling.
- Consent-first outbound - Reach customers proactively with a built-in permission flow that meets Meta's compliance requirements.
Visibility and control
- Call analytics - Track volume, answer rates, duration, and drop-off across all your WhatsApp calls.
- Recording & transcription - Capture every call for QA, coaching, and compliance via Chakra Chat add-on.
- Country-level controls - Show or hide the call button by geography to match your operational footprint.
Calling your customers just got a whole lot more personal
Faster resolutions
Agents see the full chat history before the call even connects — no re-explaining, no wasted time.
Fewer dropped leads
A single tap to call from inside a conversation means customers act while they're still engaged.
Lower support costs
Moving calls off traditional phone lines into WhatsApp cuts telephony spend and consolidates your team's tooling.
Few words of ❤️ from our customers
WhatsApp: The most engaging communication channel
Reach your customers & leads on their most used messaging platform
- 2.7 Bn
- WhatsApp Users
- 100%
- Message Delivery
- 98%
- Message Reads
- 50%
- Button Clicks
- 30%
- Reply Rate
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Get Started With WhatsApp API in 3 Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 5 minutes.
Connect WhatsApp Number
Embedded Signup with WABA & Phone Number
Create Whatsapp Template
Create new whatsapp message templates
Send Broadcast Messages
Broadcast messages to your contacts
Frequently Asked Questions
Is WhatsApp Calling API feature is available in my country?
User-iniitated (customer) calls are support worldwide. Business-initiated calls are supported everywhere except (USA, Canada, Egypt, Vietnam, Nigeria)
How do I get a whatsapp business API account?
Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.
How do I set up and start using Chakra Whatsapp?
Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.
Does Chakra support the WhatsApp Coexistence feature?
Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.
Can I customize the chatbots for my business needs?
Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.
How does broadcast messaging work?
Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.
Does Chakra charge any markup on template message fees?
No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.
Can I connect multiple numbers in Chakra Chat?
Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Need more? Additional numbers beyond 12 are available at $2.99/number.
Is Chakra Chat secure for handling customer data?
Yes. Chakra includes verification OTPs and secure data handling practices to keep your customer information protected and all transactions safe.
Can I track the performance of my campaigns and interactions?
Yes. Chakra's built-in analytics give you detailed insights into campaign performance, customer interactions, and engagement metrics - helping you make data-driven decisions and continuously improve your strategy.
How does abandoned cart recovery work?
Chakra lets you automatically send personalized reminders to customers who left items in their cart without completing a purchase. These timely nudges help recover lost sales and improve your overall conversion rate.
Can I integrate the tool with other platforms and systems?
Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.
What customer support does Chakra offer?
We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.
How does the shared inbox feature work?
The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.
Can I use Chakra's API to send WhatsApp messages from my own application?
Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.
Does Chakra have a partner program?
Yes. Chakra offers an API Integration Partner Program designed for SaaS providers and technology partners. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications.
Is Chakra Chat Available in My Country?
Yes. Chakra is available globally, with over 2,000 businesses across 65+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.