Official WhatsApp APIWhatsApp Chat Automations That Work for You
Set keyword triggers, conditional rules, and default scenarios to auto-assign, respond, and route every WhatsApp chat; no manual intervention needed.
No Credit Card RequiredTrusted by 1000+ businesses
Smart Chat Automations Triggered Instantly
From keyword-based triggers to business hours rules, automate how every WhatsApp conversation is handled, assigned, and responded to — right inside Chakra
Trigger Actions from Any Keyword
- Flexible Match Strategies - Choose how keywords are matched — exact, starts with, or contains — so your triggers fire precisely when intended, not on every message.
- Multiple Keywords, One Trigger - Add multiple OR-based keywords to a single trigger, so any one of them can activate the same automation without duplicate rules.
- Conditional Rule Filters - Stack additional conditions on top of keyword matches — filter by contact attributes, chat state, or custom fields for pinpoint accuracy.
- Powerful Trigger Actions - When a trigger fires, execute multiple actions in sequence — assign to a chatbot, route the chat, update a lead, or send a message automatically.
Automate Every Default Chat Scenario
- New vs Existing Chats - Set different automation behaviour for first-time contacts versus returning customers — so each conversation gets the right response from the start.
- Business Hours Logic - Configure separate flows for within and outside business hours — auto-reply, assign to a bot, or set expectations when your team is unavailable.
- No-Keyword Fallback - Define what happens when no keyword is matched — never leave a chat unhandled due to a missing trigger rule.
- Always-On Coverage - Combine scenario automations to ensure every incoming chat — regardless of time, contact type, or message ; triggers the right next step.
Flexible Chatbot and Custom Triggers
- Auto-Reply Chatbot Trigger - Automatically launch a chatbot the moment a chat comes in — ideal for instant qualification, FAQs, or lead capture without agent involvement.
- Custom Automation Rules - Build advanced trigger logic with full control over conditions and actions — design end-to-end chat automation tailored to your exact workflow.
- Manual Chatbot Trigger - Agents can manually trigger a chatbot from the chat inbox at any point in a conversation — handing off to automation exactly when it makes sense.
- Advanced Chatbot Settings - Use Start, STOP, Restart Chatbot actions using keywords. Add Chatbot time-based expiry automation with custom expiry message.
Respond Faster, Route Smarter, Never Miss a Chat
Always Instant Response
Every chat gets an immediate action — no queue, no wait. Triggers fire the moment a message arrives, enabling ~ zero response time
No Misrouted Chats
Conditional rules and scenario logic ensure every conversation lands with the right agent, team, or bot — automatically
Free Your Team Up
Automate the repetitive routing, replying, and assigning so agents focus only on conversations that need a human touch.
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WhatsApp: The most engaging communication channel
Reach your customers & leads on their most used messaging platform
- 2.7 Bn
- WhatsApp Users
- 100%
- Message Delivery
- 98%
- Message Reads
- 50%
- Button Clicks
- 30%
- Reply Rate
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Get Started With WhatsApp API in 3 Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 5 minutes.
Connect WhatsApp Number
Embedded Signup with WABA & Phone Number
Create Whatsapp Template
Create new whatsapp message templates
Send Broadcast Messages
Broadcast messages to your contacts
Frequently Asked Questions
How do I get a whatsapp business API account?
Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.
How do I set up and start using Chakra Whatsapp?
Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.
Does Chakra support the WhatsApp Coexistence feature?
Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.
Can I customize the chatbots for my business needs?
Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.
How does broadcast messaging work?
Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.
Does Chakra charge any markup on template message fees?
No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.
Can I connect multiple numbers in Chakra Chat?
Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Need more? Additional numbers beyond 12 are available at $2.99/number.
Is Chakra Chat secure for handling customer data?
Yes. Chakra includes verification OTPs and secure data handling practices to keep your customer information protected and all transactions safe.
Can I track the performance of my campaigns and interactions?
Yes. Chakra's built-in analytics give you detailed insights into campaign performance, customer interactions, and engagement metrics - helping you make data-driven decisions and continuously improve your strategy.
How does abandoned cart recovery work?
Chakra lets you automatically send personalized reminders to customers who left items in their cart without completing a purchase. These timely nudges help recover lost sales and improve your overall conversion rate.
Can I integrate the tool with other platforms and systems?
Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.
What customer support does Chakra offer?
We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.
How does the shared inbox feature work?
The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.
Can I use Chakra's API to send WhatsApp messages from my own application?
Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.
Does Chakra have a partner program?
Yes. Chakra offers an API Integration Partner Program designed for SaaS providers and technology partners. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications.
Is Chakra Chat Available in My Country?
Yes. Chakra is available globally, with over 2,000 businesses across 65+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.