WhatsApp Chat Automations That Work for You

A chat trigger is a rule you set up once — when a customer sends a specific keyword or message, it automatically takes an action like sending a reply, starting a chatbot, or assigning the chat to the right team member. No manual effort needed every time.

Yes. You can create separate automation flows for when your team is available and when they're not — so customers always get a relevant response, whether it's an instant reply during work hours or a "we'll get back to you" message at night.

You can set a fallback automation that handles any message that doesn't match a trigger. This means no incoming chat ever goes unhandled, even if the customer's message doesn't contain a keyword you've defined.

Yes. You can configure separate trigger rules for new contacts and existing customers, so each group gets a response that makes sense for where they are in their journey with your business.

es. Agents can manually trigger or stop a chatbot from the inbox at any point. So if a customer needs a human, your team can step in and take over the conversation mid-flow without any disruption.

Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.

Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.

Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.

Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.

Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.

No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.

Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Need more? Additional numbers beyond 12 are available at $2.99/number.

Yes. Chakra includes verification OTPs and secure data handling practices to keep your customer information protected and all transactions safe.

Yes. Chakra's built-in analytics give you detailed insights into campaign performance, customer interactions, and engagement metrics - helping you make data-driven decisions and continuously improve your strategy.

Chakra lets you automatically send personalized reminders to customers who left items in their cart without completing a purchase. These timely nudges help recover lost sales and improve your overall conversion rate.

Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.

We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.

The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.

Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.

Yes. Chakra offers an API Integration Partner Program designed for SaaS providers and technology partners. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications.

Yes. Chakra is available globally, with over 2,000 businesses across 65+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.