Official WhatsApp APIManage Every WhatsApp Conversation From One Shared Inbox
One inbox for your entire team. Every message routed, assigned, and visible in real time - with full customer context always one click away.
No Credit Card RequiredTrusted by 1000+ businesses
Manage Every WhatsApp Conversation From One Shared Inbox
Stop losing conversations across personal devices and disconnected tools. Chakra's shared inbox brings every WhatsApp message into one collaborative workspace - with smart assignments, full customer context, and real-time visibility for your whole team.
Unified Team Inbox
- Multi-Number Routing - Every incoming message across multiple WhatsApp numbers routes to a single, secure team inbox with real-time visibility.
- Rich Messaging - Send text, rich media, voice messages, and file attachments - or start fresh conversations using approved template messages.
- Bulk Chat Actions - Mark chats as read, unread, open, or closed across multiple conversations in a single action.
Smart Assignment & Access Control
- Auto-Assignment Rules - Assign chats automatically based on number, message type, or sticky agent rules - or allocate manually in one click
- Role-Based Access - Agents see only their relevant chats while managers and admins retain full team visibility.
- Instant Notifications - Every agent is alerted immediately to new assignments and incoming messages - no delays, no missed chats.
Search, Filter & Organise
- Smart Search & Filters - Filter chats by status, assignee, number, or label - and surface the right conversation instantly with full-text search
- Saved Spaces - Save frequently used filters as Spaces for one-click access - shared across the team or kept for personal use
- Quick Replies - Respond to common questions instantly with predefined messages to keep response times consistently low
Full Customer Context
- Complete Chat History - See past interactions, chatbot responses, labels, and custom attributes - all in the chat sidebar
- Linked Lead Profile - Access and update the connected lead - add notes, edit fields, or change status - without leaving the chat window
- AI-Assisted Replies - Contextual reply suggestions help agents respond faster and more accurately in every conversation
A unified workspace to manage all your conversations
Get a 360 degree view of everything related to your customer and conversation. Empower your team with smart spaces, AI assists, quick replies, auto allocation and many more advanced tools.
Key Features
Team access to all WhatsApp chats
Multiple people can collaborate on the same business WhatsApp account
Access Control
Control which chats are visible to which teams/people
Smart Routing
Detect and route support and sales chats to respective teams
Few words of ❤️ from our customers
WhatsApp: The most engaging communication channel
Reach your customers & leads on their most used messaging platform
- 2.7 Bn
- WhatsApp Users
- 100%
- Message Delivery
- 98%
- Message Reads
- 50%
- Button Clicks
- 30%
- Reply Rate
Send rich and engaging message formats on WhatsApp - photos, rich text, videos, documents, forms, e-commerce products & a lot more. Try them out below!
Hi! The Nicobar sale is live! Shop clothing, jewellery, homeware and gifts at up to 50% off and more.
Dear Indigo Customer, Start your solo trip with our specially curated menu, made just for you 🍽️ 1. Indigo Classics - Starting at 400 2. 6E choice of the day - Starting at 400 3. #IndiabyIndigo - Staring at 400
To celebrate this historic victory Pizza Hut is giving a FREE Margherita Pizza with every order! Enjoy the celebrations with the 🏆World Cup Trophy, 🍕Pizzas, 🤤Melts, and more! Use code FREEPIZZA at the checkout.
Get Started With WhatsApp API in 3 Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 5 minutes.
Connect WhatsApp Number
Embedded Signup with WABA & Phone Number
Create Whatsapp Template
Create new whatsapp message templates
Send Broadcast Messages
Broadcast messages to your contacts
Frequently Asked Questions
How do I get a whatsapp business API account?
Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.
How do I set up and start using Chakra Whatsapp?
Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.
Does Chakra support the WhatsApp Coexistence feature?
Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.
Can I customize the chatbots for my business needs?
Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.
How does broadcast messaging work?
Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.
Does Chakra charge any markup on template message fees?
No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.
Can I connect multiple numbers in Chakra Chat?
Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Need more? Additional numbers beyond 12 are available at $2.99/number.
Is Chakra Chat secure for handling customer data?
Yes. Chakra includes verification OTPs and secure data handling practices to keep your customer information protected and all transactions safe.
Can I track the performance of my campaigns and interactions?
Yes. Chakra's built-in analytics give you detailed insights into campaign performance, customer interactions, and engagement metrics - helping you make data-driven decisions and continuously improve your strategy.
How does abandoned cart recovery work?
Chakra lets you automatically send personalized reminders to customers who left items in their cart without completing a purchase. These timely nudges help recover lost sales and improve your overall conversion rate.
Can I integrate the tool with other platforms and systems?
Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.
What customer support does Chakra offer?
We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.
How does the shared inbox feature work?
The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.
Can I use Chakra's API to send WhatsApp messages from my own application?
Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.
Does Chakra have a partner program?
Yes. Chakra offers an API Integration Partner Program designed for SaaS providers and technology partners. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications.
Is Chakra Chat Available in My Country?
Yes. Chakra is available globally, with over 2,000 businesses across 65+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.