Official WhatsApp APIPut AI to Work Across Every Customer Conversation
Generic AI responses frustrate customers and lose deals. Chakra's AI settings let you train, tune, and deploy intelligent agents on your own knowledge base. So every reply is accurate, contextual, and on-brand.
No Credit Card RequiredTrusted by 1000+ businesses
A unified workspace to manage all your conversations
Get a 360 degree view of everything related to your customer and conversation. Empower your team with smart spaces, AI assists, quick replies, auto allocation and many more advanced tools.
Smart AI Tools Built Into Every Part of Chakra
Train your AI on your content, set your rules, and let it handle the rest. Intelligent replies, smart classification, and product search - all configured in one place.
AI Knowledge Base & Content Sources
- Knowledge Base - Add content sources in multiple formats - FAQs, URLs, documents, and raw text - to build your AI's knowledge base.
- Configure Accurate Responses - Set a match threshold (0–0.99) to control how closely a user query must match your content before the AI responds.
- Update AI Content - Keep knowledge fresh by updating or replacing content sources at any time without rebuilding your AI setup.
AI Agent Configuration
- Tailor AI Prompt - Write custom instructions and system prompts to define your AI Agent's tone, role, and boundaries.
- Contextual AI Response - Use previous chat messages and associated lead or ticket context to make every AI response more relevant and personalised.
- Control AI Answers - Control response behaviour precisely - set a custom "No Answer" message and choose whether the agent replies once or continues the conversation.
AI Classification & Routing
- AI Classification Node - The AI Classification node categorises incoming messages into predefined options - no manual reading required.
- Configure and Capture - Add extra instructions to guide classification logic and store the result directly in a variable for use across your chatbot flow.
- Auto-Route AI Conversations - Use classification outputs to trigger different chatbot paths, assign leads, or escalate to a human agent automatically.
What Chakra AI Does for Your Business
Automate Repetitive Replies
Handle FAQs, common queries, and routine requests automatically - no inbox overload while maintaining quality
Scale Without Adding Headcount
Serve hundreds of simultaneous conversations with AI - no additional hires, no training cycles, no burnout.
Faster, Smarter Support
AI replies instantly using your knowledge base and chat context - cutting response times, resolve more queries.
Few words of ❤️ from our customers
WhatsApp: The most engaging communication channel
Reach your customers & leads on their most used messaging platform
- 2.7 Bn
- WhatsApp Users
- 100%
- Message Delivery
- 98%
- Message Reads
- 50%
- Button Clicks
- 30%
- Reply Rate
Send rich and engaging message formats on WhatsApp - photos, rich text, videos, documents, forms, e-commerce products & a lot more. Try them out below!
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Dear Indigo Customer, Start your solo trip with our specially curated menu, made just for you 🍽️ 1. Indigo Classics - Starting at 400 2. 6E choice of the day - Starting at 400 3. #IndiabyIndigo - Staring at 400
To celebrate this historic victory Pizza Hut is giving a FREE Margherita Pizza with every order! Enjoy the celebrations with the 🏆World Cup Trophy, 🍕Pizzas, 🤤Melts, and more! Use code FREEPIZZA at the checkout.
Get Started With WhatsApp API in 3 Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 5 minutes.
Connect WhatsApp Number
Embedded Signup with WABA & Phone Number
Create Whatsapp Template
Create new whatsapp message templates
Send Broadcast Messages
Broadcast messages to your contacts
Frequently Asked Questions
How do I get a whatsapp business API account?
Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.
How do I set up and start using Chakra Whatsapp?
Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.
Does Chakra support the WhatsApp Coexistence feature?
Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.
Can I customize the chatbots for my business needs?
Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.
How does broadcast messaging work?
Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.
Does Chakra charge any markup on template message fees?
No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.
Can I connect multiple numbers in Chakra Chat?
Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Need more? Additional numbers beyond 12 are available at $2.99/number.
Is Chakra Chat secure for handling customer data?
Yes. Chakra includes verification OTPs and secure data handling practices to keep your customer information protected and all transactions safe.
Can I track the performance of my campaigns and interactions?
Yes. Chakra's built-in analytics give you detailed insights into campaign performance, customer interactions, and engagement metrics - helping you make data-driven decisions and continuously improve your strategy.
How does abandoned cart recovery work?
Chakra lets you automatically send personalized reminders to customers who left items in their cart without completing a purchase. These timely nudges help recover lost sales and improve your overall conversion rate.
Can I integrate the tool with other platforms and systems?
Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.
What customer support does Chakra offer?
We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.
How does the shared inbox feature work?
The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.
Can I use Chakra's API to send WhatsApp messages from my own application?
Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.
Does Chakra have a partner program?
Yes. Chakra offers an API Integration Partner Program designed for SaaS providers and technology partners. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications.
Is Chakra Chat Available in My Country?
Yes. Chakra is available globally, with over 2,000 businesses across 65+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.