Official WhatsApp APIYour WhatsApp Sales, Finally Under Full Control
Connect your WhatsApp Business App to Chakra — sync chat history to your CRM, give managers full visibility, and scale your sales team without losing compliance or control.
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Connect, Sync and Control Your WhatsApp Sales Team
Your best deals are closing on WhatsApp — but your CRM has no idea. Chakra connects your WhatsApp Business App to your sales stack, giving managers visibility, sellers continuity, and your business the compliance controls it needs to scale.
Coexistence Support
- Dual Platform - Run the WhatsApp Business App and Cloud API on the same number simultaneously — no migration, no new number required.
- Chat History Sync - Up to 6 months of existing one-to-one chat history syncs at setup — so current deals come with full context.
- Seller Continuity - Sellers keep replying from the Business App as usual — Chakra captures everything in the background.
- Flexible Rollout - Connect and disconnect Coexistence cleanly — it’s not a one-way migration, so there’s no commitment risk.
Multiple Number Support
- Centralised Control - Manage all connected WhatsApp numbers from one Chakra workspace — sales, support, and marketing in one place.
- Scalable Structure - Add numbers as your team grows — no rebuilding your setup each time you expand.
- Per-Number Automation - Configure separate chatbots, AI agents, and templates for each number — tailored to each team’s workflow.
- Unified Reporting - Track performance across all numbers in one dashboard — response times, volumes, and outcomes in one view.
Team Inbox & Organisation
- Shared Inbox - All chats across connected numbers flow into one organised team inbox — no conversation lives only on one device.
- Role-Based Access - Sellers see their own chats, team leads see their team’s, admins see everything — access matches your org chart.
- Saved Filters & Spaces - Save filters by team, number, or region for one-click inbox access — shared across the team or personal.
- Chat Assignment - Auto-assign or manually allocate chats to the right agent — with round robin and availability-based rules.
- Ownership Transfer - When a seller leaves, remove their access — conversations stay with the company, not the device.
Compliance & Restriction Control
- API-Initiated Messaging - Use approved templates for business-initiated messages after the 24-hour window — no ban risk, no guesswork.
- GDPR & DPDP Ready - Opt-in based messaging, approved templates, and audit trails help you respond to any compliance request.
- DPA Agreements - Formal data processing agreements available for enterprise and regulated industry requirements.
- Chat History Retention - Conversation history is retained and accessible in Chakra — not lost when a device is replaced or a seller leaves.
- Admin Controls - Centralised template management, access controls, and activity logs give admins full oversight of what’s sent and by whom.
CRM Integration & Pipeline Visibility
- Two-Way Sync - Contacts from your CRM onboard directly into Chakra — your CRM stays the source of truth, no spreadsheet exports needed
- Pipeline Tracking - Response times, open chats, and pending follow-ups surface in reporting — deal reviews stop being guesswork.
- Workflow Triggers - Push data from Chakra into your CRM to trigger automated workflows — re-engagement sequences, task creation, or stage updates.
WhatsApp: The most engaging communication channel
Reach your customers & leads on their most used messaging platform
- 2500+
- Customers
- 85+
- Countries
- 300M+
- Messages Sent
- 3M+
- Chatbot Sessions
- 2M+
- AI Responses
Key Features
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Trusted by 1000+ businesses
Few words of ❤️ from our customers
Get Started With WhatsApp API in few Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 15 minutes.
Chakra Chat Sign Up
Create a Chakra Chat Account
Connect WABA Number
Embedded Signup to connect WABA & Number
Chakra Chat Subscription
Subscribe to Chakra Subscription plan
Start Engaging Customers
Start conversations, template message broadcasts
Set up Advanced Features
Setup Auto reply bot, AI agents, WhatsApp Calling
Setup Metrics & Reports
Track Campaign Delivery, Chat Response Time
Frequently Asked Questions
How do I get a whatsapp business API account?
Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.
Which Features Does Chakra Chat Support?
Chakra Chat supports WhatsApp messaging, Team Inbox, WhatsApp Calling, eCommerce Integration, Coexistence, Chatbot, workflows, Lead Management, and AI-powered chat features as part of ChakraHQ’s Service, including the ChakraHQ AI Agent and Core Platform capabilities. Feature availability may vary by plan.
How do I set up and start using Chakra Whatsapp?
Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.
Does Chakra support the WhatsApp Coexistence feature?
Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.
Is Chakra Chat Available in My Country?
Yes. Chakra is available globally, with over 3,000 businesses across 80+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.
How does ChakraHQ handle GDPR and DPA compliance?
ChakraHQ’s Data Processing Agreement covers our GDPR transfer mechanism and sub-processor terms. Our Privacy Policy explains how we handle personal data, and our Subprocessors List shows third parties and processing locations. See all policies at https://chakrahq.com/legal or contact legal@chakrahq.com.
Can I customize the chatbots for my business needs?
Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.
Can I connect multiple numbers in Chakra Chat?
Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Our new Pro plan supported upto 80 numbers in the plan. Need more? Additional numbers beyond 12 are available at $3/ additional number.
What customer support does Chakra offer?
We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.
Can I use Chakra's API to send WhatsApp messages from my own application?
Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.
Does Chakra charge any markup on template message fees?
No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.
How does broadcast messaging work?
Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.
Does ChakraHQ provide a developer solution as part of the WhatsApp Business Platform?
Yes. ChakraHQ provides developer APIs for the WhatsApp Business Platform. You can create API keys, assign least-privilege roles, and authenticate API calls using Bearer tokens. API documentation is available at https://apidocs.chakrahq.com.
Can I integrate the tool with other platforms and systems?
Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.
How does the shared inbox feature work?
The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.
Does Chakra have a partner program?
Yes. Chakra offers an SaaS/ISV Partner Solution designed for SaaS providers and independant other technology providers. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications. More details - https://chakrahq.com/help/chat/partner/partner-solution-guide