Official WhatsApp APIDeliver Faster, Fail Less with WhatsApp Automation
Customers want to know where their shipment is without having to ask, and they're already on WhatsApp. Chakra Chat helps logistics and courier teams automate tracking updates, confirm COD orders, recover failed deliveries, and keep riders coordinated from pickup to doorstep.
No Credit Card RequiredTrusted by 1000+ businesses
Built for logistics. Felt at every mile of the delivery.
Updates Before They Ask
Customers are notified at every shipment milestone, so "where is my order" messages drop sharply.
Fewer Failed Deliveries
COD confirmations and easy rescheduling cut wasted trips and costly returns.
Proof That Closes the Loop
Timestamped delivery confirmations, with an optional photo or OTP, settle disputes quickly.
Riders, Always in Sync
Dispatch updates, route changes, and reassignments reach riders in a channel they already check.
Support Team, Unblocked
Chatbots handle tracking and routine queries, so agents focus on exceptions that need a human.
One View of Every Shipment Conversation
Every customer and rider interaction lives in one place, so nothing slips through.
Your Entire Delivery Workflow, Running on WhatsApp
From pickup to doorstep and beyond, Chakra Chat keeps customers informed, riders coordinated, and your ops team focused on the shipments that need attention.
Shipment Tracking on Autopilot
- Milestone-Based Updates - Picked up, in transit, out for delivery, and delivered updates go out automatically.
- Triggered from Your Systems - Connect your dispatch, WMS, or order management system via API and webhooks so status changes send messages instantly.
- Self-Service Tracking Bot - Customers send a tracking ID and get the latest status in seconds, with no agent needed.
Recover Failed Deliveries, Reduce RTO
- Instant Failure Alerts - When an attempt fails, customers receive the reason and options to reschedule in the same chat.
- Location Sharing for Address Issues - Ask customers to share their live location so the next attempt reaches the right door.
- Reschedule with WhatsApp Flows - Customers pick a new delivery slot in a few taps, with no callback needed.
COD Confirmation Before Dispatch
- Pre-Dispatch Verification - Ask customers to confirm the order and amount before a rider heads out.
- Prepaid Conversion - Share a payment link so customers can pay in advance instead of handling cash at the door.
- Flag Unconfirmed Orders - Route unconfirmed or rejected COD orders to your ops team before they become wasted trips.
Close the Loop After Delivery
- Delivery Confirmation - Send a timestamped confirmation, with an optional photo or OTP proof, the moment a shipment is delivered.
- Feedback Collection - Ask customers to rate their delivery or report an issue in the same thread.
- AI + Human Agent Handoff - AI resolves routine queries and passes disputes or damaged-shipment claims to a human agent.
Your Team & Riders, Always Connected
- Dispatch & Route Alerts - Notify riders instantly about new pickups, route changes, or hub updates.
- Manage Shipments from Anywhere - Ops staff update customer details, move conversations through stages, and add notes from the mobile app.
- Set Availability on the Go - Agents mark themselves available or offline, so customer chats always route to someone ready.
Few words of ❤️ from our customers
Built for scale. Proven across industries. Trusted by thousands.
Trusted by businesses across 65+ countries — from startup founders to enterprise teams — Chakra Chat is the platform behind every WhatsApp-first customer engagement strategy.
- 3000+
- Customers
- 85+
- Countries
- 300M+
- Messages Sent
- 3M+
- Chatbot Sessions
- 2M+
- AI Responses
Every session, every reply, every automated flow — quietly working in the background, so your business never misses a moment that matters.
Get Started With WhatsApp API in few Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 15 minutes.
Chakra Chat Sign Up
Create a Chakra Chat Account
Connect WABA Number
Embedded Signup to connect WABA & Number
Chakra Chat Subscription
Subscribe to Chakra Subscription plan
Start Engaging Customers
Start conversations, template message broadcasts
Set up Advanced Features
Setup Auto reply bot, AI agents, WhatsApp Calling
Setup Metrics & Reports
Track Campaign Delivery, Chat Response Time