Official WhatsApp APIConnect Every Department to Patients on WhatsApp
A hospital helpline juggles OPD bookings, report queries, billing and insurance questions, and new treatment enquiries, often on the same few phone lines. Chakra Chat routes every conversation to the right department, connects to your HIS for automatic updates, and adds WhatsApp calling with analytics.
No Credit Card RequiredBuilt for scale. Proven across industries. Trusted by thousands.
Businesses love growing on WhatsApp with Chakra Chat
See why teams trust Chakra Chat for WhatsApp API, campaigns and support, in their own words.
- Rated on
4.8/ 5
Read reviews on G2 → - Rated on
4.3/ 5
Read reviews on Trustpilot →
Hospital Communication, Organised by Department
Six workflows for multi-speciality hospitals and hospital chains.
A Helpline Without Hold Music
- Inbound WhatsApp Calls - Patients call the hospital on WhatsApp, and calls are assigned to available helpdesk staff.
- Outbound Callbacks - Staff call patients back from the inbox with the chat history in view.
- Call Analytics - Track call volumes, wait times, and missed calls by department.
Routed to the Right Desk, First Time
- Department Routing - A chatbot asks what the patient needs and sends them to OPD, diagnostics, billing, or insurance.
- Department Inbox Groups - Each department and branch works in its own inbox group.
- Access by Department - Access controls keep each team to its own conversations.
OPD Appointments at Scale
- Multi-Branch OPD Booking - Patients choose a specialty, doctor, branch, and slot in chat.
- OPD Reminders - Confirmations and reminders cut OPD no-shows.
- Check-up Package Booking - Health check-up packages are booked and paid for in the chat.
Reports Delivered Securely
- Report-Ready Alerts - Report-ready alerts fire from your lab or HIS system through webhooks.
- OTP Before Reports - Patients verify with an authentication OTP before a report is shared.
- Reports in Chat - Reports and summaries are delivered as PDFs in the chat.
Admission to Discharge, Communicated
- Inpatient Updates for Families - Families get admission, surgery, and discharge updates from your HIS.
- Billing Notifications - Interim bills and final settlement messages are sent automatically.
- Insurance & TPA Status - Patients are kept informed on insurance pre-authorisation and claim status.
Treatment Enquiries Tracked to Admission
- Specialty Campaign Ads - Click-to-WhatsApp ads for specialties and procedures, tagged by source.
- AI Agent for Treatment Queries - An AI agent answers questions on procedures, doctors, and costs, with handover to coordinators.
- Treatment Pipeline - Track each enquiry from consultation to admission.
Results Hospitals Track
Shorter Helpline Wait Times
Calls are assigned and measured, not left ringing.
Fewer Transfers
Patients reach the right department immediately.
Lower OPD No-Shows
Reminders keep OPD schedules full.
Families Kept Informed
Reports and discharge updates arrive automatically.
More Admissions from Enquiries
Procedure enquiries are tracked to admission.
Clear Ownership
Department inboxes keep data with the right team.
Trusted by 1000+ businesses
Built for scale. Proven across industries. Trusted by thousands.
Trusted by businesses across 65+ countries — from startup founders to enterprise teams — Chakra Chat is the platform behind every WhatsApp-first customer engagement strategy.
- 3000+
- Customers
- 85+
- Countries
- 300M+
- Messages Sent
- 3M+
- Chatbot Sessions
- 2M+
- AI Responses
Every session, every reply, every automated flow — quietly working in the background, so your business never misses a moment that matters.
Few words of ❤️ from our customers
Get Started With WhatsApp API in few Steps
No technical setup, no long onboarding. Be live on WhatsApp API and sending messages in under 15 minutes.
Chakra Chat Sign Up
Create a Chakra Chat Account
Connect WABA Number
Embedded Signup to connect WABA & Number
Chakra Chat Subscription
Subscribe to Chakra Subscription plan
Start Engaging Customers
Start conversations, template message broadcasts
Set up Advanced Features
Setup Auto reply bot, AI agents, WhatsApp Calling
Setup Metrics & Reports
Track Campaign Delivery, Chat Response Time