Manage Every WhatsApp Conversation From One Shared Inbox

Yes. The shared inbox gives your entire team access to one WhatsApp number simultaneously — every incoming message is visible to the right people in real time, so no conversation gets missed or handled twice.

All incoming messages across every WhatsApp number connected to your account route into a single shared inbox — so your team doesn't have to switch between separate inboxes or devices to stay on top of conversations.

Yes. Role-based access means agents only see conversations assigned to them, while managers and admins have full visibility across the entire team. This keeps things organised and prevents agents from accessing chats that aren't theirs to handle.

Yes. Every agent gets an instant notification the moment a chat is assigned to them or a new message arrives — so there's no delay between a customer sending a message and an agent knowing about it.

Yes. The chat sidebar shows the complete history — previous messages, chatbot interactions, labels, and custom attributes — alongside the linked lead profile. Agents can update notes, edit fields, or change a lead's status without ever leaving the chat window.

Yes. Quick Replies let agents send predefined responses to common questions with a single click — keeping response times low even when the inbox is busy. AI-assisted reply suggestions are also available to help agents craft more accurate responses faster.

Chakra is an Official Meta Business Partner, which means you can apply for a WhatsApp Business API account directly through us - quickly and in just a few simple steps.

Chakra Chat supports WhatsApp messaging, Team Inbox, WhatsApp Calling, eCommerce Integration, Coexistence, Chatbot, workflows, Lead Management, and AI-powered chat features as part of ChakraHQ’s Service, including the ChakraHQ AI Agent and Core Platform capabilities. Feature availability may vary by plan.

Getting started is straightforward. Follow our step-by-step onboarding guide at help.chakrahq.com/chat/getting-started, which walks you through connecting your WhatsApp account, setting up chatbots, and configuring your shared inbox. Our support team is also available to help at any stage.

Yes. Chakra supports Coexistence, allowing you to register an existing WhatsApp Business phone number directly on the WhatsApp Business Platform - so you can use both the app and API side by side.

Yes. Chakra is available globally, with over 3,000 businesses across 80+ countries already on the platform. Sign up from anywhere and set up your WhatsApp Business API account in minutes.

ChakraHQ’s Data Processing Agreement covers our GDPR transfer mechanism and sub-processor terms. Our Privacy Policy explains how we handle personal data, and our Subprocessors List shows third parties and processing locations. See all policies at https://chakrahq.com/legal or contact legal@chakrahq.com.

Yes. You can fully tailor chatbots to handle queries specific to your business - including automated responses, FAQs, and interactive conversation flows, so your customers get instant, relevant support around the clock.

Yes. Chakra's plans support multiple numbers: Starter (2 numbers), Growth (5 numbers), and Advanced (12 numbers). Our new Pro plan supported upto 80 numbers in the plan. Need more? Additional numbers beyond 12 are available at $3/ additional number.

We provide comprehensive support including tickets, chat and a knowledge base with detailed guides and tutorials. Our team is always on hand to help you resolve issues and get the most out of the platform.

Yes. Chakra provides robust REST APIs and webhooks that let you send template and session messages, create and manage templates programmatically, and track all incoming events in real time.

No. Chakra applies zero markup on template messages. You pay only the prevailing WhatsApp Meta messaging rates for successfully delivered messages - nothing more.

Send marketing messages, transactional updates, and authentication OTPs to thousands at once. Manage the full broadcast workflow in one place - from template creation and Meta approval, to audience segmentation, personalisation, and scheduling.

Yes. ChakraHQ provides developer APIs for the WhatsApp Business Platform. You can create API keys, assign least-privilege roles, and authenticate API calls using Bearer tokens. API documentation is available at https://apidocs.chakrahq.com.

Yes. Chakra integrates with a wide range of CRM systems, e-commerce platforms, and business tools - ensuring smooth data flow across your stack and streamlining day-to-day operations.

The shared inbox gives your entire team a single, unified space to view, respond to, and assign customer chats. This ensures no message gets missed, queries are handled promptly, and team collaboration stays seamless.

Yes. Chakra offers an SaaS/ISV Partner Solution designed for SaaS providers and independant other technology providers. It enables you to onboard and manage clients, and embed WhatsApp Business Platform capabilities directly into your own applications. More details - https://chakrahq.com/help/chat/partner/partner-solution-guide