By Avi
Published on Dec 15, 2025
Chakra Chat vs AiSensy (2026): Pricing, Markups and Features Compared
Comparing Chakra Chat and AiSensy for your WhatsApp API? Here is how they differ on platform pricing, Meta message markups, feature caps, add-ons and support, so you can pick the one that fits your team.
Quick Verdict
Both are solid, Meta-approved WhatsApp Business API platforms. The real difference shows up in your monthly bill and in what you have to pay extra for.
- Message charges: Chakra Chat adds zero markup. You pay Meta directly. AiSensy charges ₹1.09 per marketing message in India, about 26% above Meta's base rate of roughly ₹0.86.
- Platform price: Chakra Chat starts at ₹ 999 +GST (India) and Global $12.49/month (free plan available). AiSensy Basic is ₹1,500/month ($45/Month) and Pro is ₹3,200 +GST /month ($299 for Global ).
- Chatbots and AI: Included in Chakra Chat plans (AI from Growth, $24.99). On AiSensy they are add-ons: ₹2,500/month for chatbot flows and ₹1,350/month for the AI Agent.
- Team seats: AiSensy includes 5 agents and charges ₹750 per extra agent. Chakra Chat includes 2 to 50 seats by plan, with extra seats only on Advanced and Pro.
- Unique to Chakra Chat: Coexistence (WhatsApp Business App and API on the same number), WhatsApp Calling and Groups API, multiple numbers on one dashboard, and a built-in sales pipeline.
- Where AiSensy fits well: Indian D2C brands running mostly broadcast campaigns with a small team and low message volumes.
Bottom line: if you send more than a few thousand marketing messages a month, or want chatbots and AI without stacking add-ons, Chakra Chat usually works out cheaper and simpler.
Chakra Chat vs AiSensy at a Glance
| Decision factor | Chakra Chat | AiSensy |
|---|---|---|
| Free plan | Yes, $0 (1 number, 2 seats, 1K service messages) | Yes, Forever Free (1 agent, limited features) |
| Paid plans (monthly) | Starter $12.49, Growth $24.99, Advanced $49.99, Pro $199.99, 17% Annual Off. | Basic ₹1,500/$49, Pro ₹3,200/$299; 10% off yearly |
| Free trial | 7 days, no credit card | 14 days |
| Markup on Meta message fees | 0%, paid directly to Meta | About 26% (₹1.09 vs ~₹0.86 marketing, India) |
| Team seats included | 2 / 3 / 6 / 12 / 50 by plan, $3 per Extra User Login | Owner + 5 agents; ₹750 per extra agent |
| Chatbot builder | Included, No Limits (Fair usage) | Add-on, ₹2,500/month |
| AI agents | Included from Growth Plan | Add-on, ₹1,350/month |
| Coexistence (App + API) | Yes | Not listed |
| Multiple numbers | 1 to 80 by plan | Per number |
| WhatsApp Calling and Groups API | Yes | Not listed |
| Built-in sales pipeline | Yes | Tags and attributes; CRM via integrations |
| Setup help | Free 30-min setup call on Advanced and Pro | Self-serve plus help center |
| Mobile app | iOS and Android | Available |
| Best for | SMBs and mid-size teams (10 to 200 people) wanting automation, AI and CRM in one place | Small D2C teams focused on broadcasts |
Prices as listed on each vendor's pricing page in November 2026. Meta rates vary by country and change periodically.
1. Platform Pricing and Tier Upgrades
In short: Chakra Chat's paid plans start lower and include more. AiSensy's plan price looks simple, but add-ons and extra agents push it up quickly.
Every WhatsApp API bill has two parts: the platform subscription and the Meta message charges. Let's take the subscription first.
Chakra Chat has five self-serve tiers: Free ($0), Starter ($12.49), Growth ($24.99), Advanced ($49.99) and Pro ($199.99), plus usage-based Enterprise. Yearly billing gives 2 months free. Each tier includes a monthly quota of template messages (10K on Starter up to 400K on Pro). Beyond that, a small platform fee of $0.001 (₹0.10) per message applies.
AiSensy has Forever Free, Basic (₹1,500/month) and Pro (₹3,200/month), plus custom Enterprise. Yearly billing saves 10%. Prices are plus GST.
What pushes you to the next tier:
- Chakra Chat: more seats, more numbers, AI agents (from Growth), or hitting your service message cap.
- AiSensy: campaign scheduling, click tracking, more than 10 tags or 5 attributes (all Pro), plus separate add-ons for chatbots and AI.
2. Message Markups: The Cost That Grows With You
In short: this is the biggest cost difference, and it scales with every message you send.
Chakra Chat adds zero markup. You add your payment method in Meta Business Manager and pay Meta's standard rate directly. AiSensy bills messages through its own wallet at its own rates.
| India rate per message | Meta base rate | AiSensy rate | Difference |
|---|---|---|---|
| Marketing | ~₹0.86 | ₹1.09 | ~26% |
| Utility and authentication | ~₹0.115 | ₹0.145 | ~26% |
Quick math for 10,000 marketing messages a month:
- Via Meta directly (Chakra Chat): 10,000 × ₹0.86 = ₹8,600
- Via AiSensy: 10,000 × ₹1.09 = ₹10,900
- Extra paid on AiSensy: about ₹2,300 a month, or ₹27,600 a year
At 50,000 messages a month, that gap grows to about ₹11,500 a month, which is more than three times AiSensy's Pro plan fee. Past roughly 6,500 marketing messages a month, the markup alone costs more than AiSensy's Basic plan.
Outside India, the same logic applies. AiSensy lists country-wise rates on its USD pricing page, while Chakra Chat passes Meta's global rate card through at cost.
3. Feature Access, Caps and Add-ons
In short: AiSensy includes 5 agents on paid plans but sells chatbots and AI as paid add-ons. Chakra Chat includes chatbots, automation and (from Growth) AI agents in the plan, but caps seats and numbers by tier.
This is where most teams get surprised after signing up. A plan can look cheap until you need one more agent, one more number, or a feature that turns out to be an add-on.
| What you need | Chakra Chat | AiSensy |
|---|---|---|
| Team seats | 2 (Free), 3 (Starter), 6 (Growth), 12 (Advanced), 50 (Pro). Extra seats only on Advanced/Pro ($3 / $2.5 per seat) | Owner + 5 agents on Basic and Pro; extra agents ₹750/month each |
| WhatsApp numbers | 1 / 2 / 5 / 12 / 80 by plan, all on one dashboard | Per number setup |
| No-code chatbot builder | Included | Add-on, $80/month (₹2,500) |
| AI agents | Included from Growth ($24.99) | Add-on, $50/month (₹1,350) with 1,000 AI messages |
| API and webhooks | All paid plans from Starter | Available |
| Coexistence (app + API on one number) | Supported | Not listed on pricing page |
| WhatsApp Calling and Groups API | Supported | Not listed on pricing page |
| Native sales pipeline / CRM | Built in, plus Sales CRM on Enterprise | Tags and attributes (up to 500 tags, 100 attributes, 50 segments); CRM via integrations |
Where the caps bite on Chakra Chat: Starter and Growth do not allow extra seats. If you have 8 agents, you are on Advanced. Service messages also have monthly caps (5K to 200K), and crossing them needs a plan upgrade.
Where the add-ons bite on AiSensy: a team that wants a chatbot and an AI agent adds about $130/month on top of the base plan. That often doubles the subscription line.
Example: a 5-person real estate team qualifying leads with an AI agent. On Chakra Chat, Growth ($24.99) covers 6 seats and AI. On AiSensy, the same setup needs the base plan plus the AI Agent add-on ($50) and, for guided flows, the chatbot add-on ($80).
4. Ease of Use and Support
In short: both are easy to start with. Chakra Chat offers more hands-on setup help on higher tiers and keeps more tools in one place.
Getting started. Both platforms let you apply for the WhatsApp API, get your number live and send a first campaign without a developer. AiSensy's interface is clean and broadcast-first. Chakra Chat puts inbox, campaigns, chatbots, AI agents and the sales pipeline in one dashboard, so there is less switching between tools.
Keeping your WhatsApp app. With Chakra Chat's coexistence, you can keep using the WhatsApp Business App on your phone while the same number runs on the API. For owner-led businesses that still reply from their phone, this removes the biggest worry about moving to the API.
Support.
- Chakra Chat: ticket support with a 24-hour first response on all plans, priority support on Advanced and Pro, and a free 30-minute setup call on Advanced and Pro.
- AiSensy: self-serve onboarding with a detailed help center; dedicated support on Enterprise.
5. Integrations and Ratings
Integrations. Both cover the common eCommerce stack.
- Chakra Chat: Shopify, WooCommerce, Wix, WhatsApp Catalog, Facebook and Google Ad leads, payment integration, third-party CRM and telephony, plus API and webhooks on every paid plan.
- AiSensy: Shopify, WooCommerce, LeadSquared and 20+ apps through the AiSensy Marketplace, plus template message APIs.
Ratings.
| Platform | G2 rating | TrustPilot |
|---|---|---|
| Chakra Chat | 4.7 | 4.3 |
| AiSensy | 4.4 | 3.4 |
Which One Should You Pick?
Pick AiSensy if:
- You are an Indian D2C brand sending mostly broadcasts at low volume (under ~5,000 marketing messages a month).
- You do not need chatbots, AI agents or a sales pipeline right now.
- Five agent logins are enough for your team.
Pick Chakra Chat if:
- You send thousands of messages a month and want to pay Meta's rate with no markup.
- You want chatbots, automation and AI agents included rather than bought as add-ons.
- You run sales on WhatsApp and want leads, chats and pipeline in one place.
- You want to keep the WhatsApp Business App on your phone (coexistence) or run several numbers from one dashboard.
How this plays out for small and mid-size teams:
- Real estate or auto dealer (6 to 10 people): AI agent qualifies enquiries from Facebook and Google ads, then assigns hot leads to the right salesperson and tracks them in the pipeline.
- Education or coaching (admissions team): drip sequences for fee reminders and counselling slots, with multiple numbers for different centres.
- D2C or retail store: Shopify order updates, abandoned cart nudges and catalog shopping, with the owner still replying from the WhatsApp app on busy days.
FAQs
Is Chakra Chat cheaper than AiSensy? For most growing teams, yes. Chakra Chat's paid plans start at $12.49/month and it adds no markup on Meta message fees. AiSensy charges about 26% above Meta's base rate in India, so the gap widens as you send more.
Does AiSensy charge a markup on WhatsApp messages? AiSensy lists ₹1.09 per marketing message and ₹0.145 per utility, authentication or service message in India. Meta's base rates are roughly ₹0.86 and ₹0.115, a difference of about 26%.
Does Chakra Chat support WhatsApp coexistence? Yes. You can keep the WhatsApp Business App active on your phone while using the same number on the API through Chakra Chat.
Are chatbots and AI agents included? On Chakra Chat, the no-code chatbot builder is included and AI agents come with Growth and above. On AiSensy, chatbot flows (₹2,500/month) and the AI Agent (₹1,350/month) are paid add-ons.
How many team members can I add? Chakra Chat includes 2 to 50 seats by plan, with extra seats on Advanced and Pro. AiSensy includes the owner plus 5 agents, with extra agents at ₹750/month each.
Can I switch from AiSensy to Chakra Chat? Yes. Your WhatsApp Business number and approved templates can be moved to Chakra Chat. The team helps with migration and setup so your campaigns keep running.
Summing It Up
AiSensy is a dependable choice for small teams that mainly broadcast. Once you add more messages, more agents, chatbots or AI, its markups and add-ons start to stack.
Chakra Chat keeps the bill simpler: one subscription, Meta's own rates and the core tools included. For SMBs and mid-size teams that sell and support on WhatsApp, that usually means more capability for less. Explore more Aisensy alternatives in our alternate competitors blog here.