Chat Automation Trigger

How to Add Chatbot Triggers

Go to Chat Automation

Choose an appropriate Chat Automation Rule. Configure automation for default chat scenarios.

1. When a new chat session is opened during off-business hours:
   > This automation will be triggered when a customer messages your business number
   > during off-business hours (as configured in Business Hour Settings)
   > & a new chat session is opened.
2. When a new chat session is opened:
   > This automation will be triggered when a customer messages your business number and a new chat session is opened.
   > If the off-business hours configuration (1) is also added, then this automation will be triggered only during business hours.
3. When customer sends a message during off-business hours and no keyword based chat trigger is invoked:
   > Triggered during Off-Business hours only
   > NO Keyword-based trigger invoked for the chatbot
   > This automation is useful to setup an automated chatbot like a ticket booking bot.
4. When customer sends a message and no keyword based chat trigger is invoked:
   > Triggered during business hours
   > NO Keyword-based trigger is invoked
   > This automation is useful to setup an automated chatbot like a ticket booking bot. > If the off-business hours automation (3) is also configured, then this automation will be triggered only during business hours.

• Click on Take Action and choose Assign to Chatbot
• Choose the desired chatbot to assign