How to add a new Message Template via WhatsApp Manager

Creating message templates is essential for reaching out to customers beyond the 24-hour session window. Here's a step-by-step guide to help you add a new WhatsApp message template directly via WhatsApp Manager.

How to create a new Message Template?

Step 1: Access WhatsApp Manager

• Navigate to your WhatsApp Business Manager in Meta

Step 2: Create a new Template

• Click the Create Template button (top-right corner).
• The template builder window opens.
• Choose from 3 categories:
• • Marketing
  • Utility
  • Authentication
• For this example, select Marketing > Custom.
• Click the Next button to proceed.

Step 3: Configure the Template

Template Name & Language

• Enter a unique name (no spaces allowed).
• Select your preferred language.

Content Variables

• Under Content, choose the Variable Type as Name.

Header (Optional)

• Choose a header type: text, image, video, etc.
• For this guide, select Text.
• Enter your header text.

Body

• Compose your message content.
• Use variables for personalization:

Example: Hi {{name}}, We haven't heard back from you in a while. Please check out our new Summer catalogue at our store.

• Add sample values for each variable\ Example: {{name}} = John

🔻 Footer (Optional)

• Add a footer text if needed.

🔘 Buttons

• Add interactive buttons:
• Link Buttons
• Quick Reply Buttons

👁️‍🗨️ Preview

• Preview your full template in the right sidebar.