Use Case

Whatsapp Business API

WhatsApp Calling API for Customer Support

Some support conversations are just better as a call — but switching channels used to mean losing context. This guide covers how the WhatsApp Calling API works, a typical escalation flow, where it fits alongside chat and bots, setup basics, and what to measure.

Whatsapp Business API

How to Send a WhatsApp Template Message Using the API

Building a WhatsApp notification system? This guide covers all three ways to send template messages via Chakra's API, the two different variable-substitution patterns, handling errors 131049 and 131026, delivery tracking via webhooks, and rate-limited bulk sending.

Whatsapp Business API

WhatsApp Business Hours Automation: Handling Messages Outside Working Hours

WhatsApp runs 24/7, but your team doesn't. This guide covers setting precise business hours, automating away messages, after-hours chatbot handoff, and managing the next-day queue so a message sent at midnight doesn't sit unanswered by noon.