Team Inbox

If more than a couple of people share one WhatsApp Business number, you've likely hit its ceiling already. This guide compares the free app against a real Team Inbox — device limits, collaboration, automation, reporting, and cost — so you can tell exactly when it's time to upgrade.

WhatsApp's native app allows only one device per number — a dealbreaker for support teams. This guide covers shared inbox setup: SLA tiers, escalation flows, chatbot-to-human handover, unreplied chat alerts before the 24-hour window closes, CSAT, and deflection metrics.