AI

Whatsapp Business API

AI-Assisted Human Agents on WhatsApp: The Hybrid Model

Not full automation, not fully manual — the hybrid model lets AI draft replies, summarize threads, flag sentiment, and classify chats while a human stays in control of every message sent. This guide covers practical SMB use cases, benefits, and how to set it up.

Whatsapp Business API

WhatsApp AI Voicebot: Using AI on WhatsApp Calls

WhatsApp Calling brought voice into the business thread — and AI voice agents are the next layer on top. This guide covers how AI voicebots work on WhatsApp calls, what's actually live via BSPs today, real use cases like IVR deflection and collections, and what's coming with video.