whatsapp business API

How to Create a WhatsApp Business Account in 2025: A Step-by-Step Guide

Create a WhatsApp Business account in minutes! Download the app, verify with a dedicated number, set up your profile with name, logo, hours & catalog. Enable quick replies & automations. Perfect for small biz to chat, sell & grow. Free & easy, follow our step-by-step guide!

Parived

• 2 min read

WhatsApp Business is a free app designed for small businesses to communicate with customers, share updates, and manage inquiries professionally. It offers features like business profiles, automated replies, and catalogs, separate from your personal WhatsApp account. This guide walks you through creating one on Android or iOS - steps are similar on both the app platforms.

Prerequisites

✅️ A smartphone with the WhatsApp Business app (download from Google Play Store or Apple App Store).

✅️ A dedicated phone number (not used on personal WhatsApp; use a business SIM or virtual number if needed).

✅️ Stable internet connection.

✅️ Basic business info: name, description, address, email, website, and hours.

Note: WhatsApp Business is free, but advanced features like WhatsApp Business API require verification and may involve costs through partners.

💡
Use a dedicated business phone number! Don't reuse your personal WhatsApp number. Ppt for a new SIM or virtual number. This prevents mixing chats, maintains privacy, and avoids account conflicts.
Pro tip: Back up personal data before switching.

Step 1: Download and Install WhatsApp Business

  1. Open the Google Play Store (Android) or App Store (iOS).
  2. Search for "WhatsApp Business".
  3. Tap Install or Get and wait for the download.
  4. Open the app once installed.

Step 2: Agree to Terms and Verify Your Phone Number

  1. Tap Agree and Continue on the welcome screen.
  2. Enter your business phone number (include country code, e.g., +1 for US).
  3. Tap Next.
  4. WhatsApp sends a 6-digit verification code via SMS. Enter it.
  • If SMS fails, request a voice call for the code.

5. If the number is already on personal WhatsApp, you'll be prompted to restore chat history or start fresh—choose based on needs.

Step 3: Set Up Your Business Profile

  1. Enter your business name (this can't be changed later, so use your official name).
  2. Tap Next.
  3. Add a business category (e.g., Retail, Restaurant) from the dropdown.
  4. Upload a business logo or profile photo.
  5. Tap Save or Next.

Step 4: Complete Your Business Profile Details

  1. Go to Settings (three dots or gear icon) > Business Tools > Profile.
  2. Fill in:
  • Business description: Short bio of what you do (e.g., "We sell handmade crafts").
  • Address: Full location with a map pin.
  • Email and website: For customer contact.
  • Business hours: Set operating days and times.
  • Catalog: Optional—add products/services later via Business Tools.

3. Tap Save. Your profile is now live!

Step 5: Enable Key Features

  • Quick Replies: In Settings > Business Tools > Quick Replies, create shortcuts (e.g., /greeting for "Hi, welcome!").
  • Automated Messages: Set away messages, greeting messages, or FAQ replies.
  • Labels: Organize chats (e.g., "New Customer", "Payment Due").
  • Catalog: Add up to 500 products with photos, prices, and descriptions.
  • Payments (where available): Integrate for in-app transactions.

Step 6: Start Using WhatsApp Business

  • Add contacts or share your business number via QR code/link.
  • Use the To-Do list for tasks like follow-ups.
  • Back up chats: Settings > Chats > Chat Backup.
  • Switch between personal WhatsApp and Business using the same number? No—use separate numbers or multi-device for advanced setups.

Key Tips for Success

  • Verify your business for a blue tick (apply via Facebook Business Manager if eligible).
  • Respond promptly to build trust.
  • Comply with WhatsApp policies to avoid bans (no spam).
  • For large-scale use, explore WhatsApp Business API through official partners like Chakra Chat.
  • Update the app regularly for new features.
💡
Supercharge customer engagement! After setup, activate automated greetings, quick replies, and product catalogs to save time and boost sales. Eligible businesses can verify for a blue tick badge via Facebook Business Manager for added trust and credibility.

Troubleshooting Common Issues

  • Number already in use: Uninstall personal WhatsApp or use a new number.
  • Verification fails: Check signal, try Wi-Fi, or request a call.
  • Profile edits limited: Business name is permanent; contact support for changes.
  • App crashes: Clear cache or reinstall.

Your WhatsApp Business account is ready!

Test by messaging a contact. For official help, visit WhatsApp's support site or in-app Help Center. This setup takes 10-15 minutes and empowers your business to connect directly with customers.