whatsapp business API

Top 5 WhatsApp Business API Solutions for Small-Medium Businesses in Brazil (2025)

Chakra Chat leads for Brazil’s SMBs with a free tier (1,000 convos, 3 users), $12.49/mo pricing, unlimited users, & no Meta markups. AI agents, CRM, & 12 numbers supported and can add more. Trusted by 100+ local businesses. Sign up for a Free account.

Ryan

• 5 min read

In Brazil, where over 120 million people use WhatsApp daily, small businesses rely on WhatsApp Business API to scale customer engagement cost-effectively. With Meta’s per-message pricing effective July 1, 2025—charging $0.036–$0.049 per marketing template in Brazil while keeping inbound and user-initiated chats free within 24 hours—the right solution maximizes ROI. As of October 2025, Chakra Chat, WATI, Respond.io, Sinch, and Kommo offer automation, team collaboration, and integrations tailored for Brazil’s vibrant SMBs in e-commerce, retail, and services. Chakra Chat leads with affordability and Brazil-proven features, powering 100+ local businesses.

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Chakra Chat is a Brazil-friendly WhatsApp API platform, ideal for sales-driven SMBs. Serving over 100 businesses, combining affordability with powerful tools like native CRM and AI agents.

Key Features:

  • Free Tier: 1,000 conversations, 3 users, 1 number, full access to chatbots, shared inbox, auto-assignment, and iOS/Android apps.
  • Chatbot Builder: No-code, keyword- and AI-triggered for automated replies.
  • Team Inbox & Assignment: Shared inbox with auto-assignment for seamless team handling.
  • AI Features: AI chat and shopping agents are included in all paid plans to boost sales.
  • CRM & Automations: Native CRM with workflows; supports n8n and custom API integrations.
  • Campaigns & Templates: Broadcasts, drip campaigns, and native template management with WhatsApp coexistence support.
  • Multi-Number Support: Up to 12 numbers in paid plans; extra numbers at $3 each.
  • Mobile Apps: iOS and Android for on-the-go management.
  • Integrations: n8n, APIs, and custom options for flexibility.
  • Analytics: Tracks chat response rates and other insights.
  • Support: Free 30-minute setup call, plus ticket/email support.
  • Pricing: Starts at $12.49/month (Starter: 10k templates), unlimited users, unlimited inbound messages, and multiple number support. No Meta fee markups. Annual discounts available.

Why It’s Great for businesses based in Brazil: Chakra Chat’s free tier lets startups test without risk, while unlimited users and low-cost multi-number support ($3/extra) suit growing teams. Zero markups on Meta’s $0.036–$0.049 template rates and a free setup call make it a budget-friendly pick for Brazilian SMBs.

WATI: It is a no-code WhatsApp API platform

  • Free Tier: None; 7-day trial only.
  • Chatbot Builder: No-code, AI-powered for personalized customer interactions.
  • Team Inbox & Assignment: Team inbox with round-robin assignment
  • Campaigns & Templates:  Broadcasts and CTWA ad support.
  • Multi-Number Support: Available as add-ons, but expensive and limited compared to competitors.
  • Mobile Apps: Android App
  • Integrations: Shopify, Zapier, and basic APIs.
  • Support: 24x5 email; some onboarding fees apply.
  • Pricing: Starts at $30–$40/month (Growth plan), limited users (5–unlimited), extra charges for high volumes, possible 20% markup on Meta fees.

Respond.io: Respond.io is an omnichannel platform with WhatsApp automation and a Calling API.

  • Free Tier: None; 7-day trial only.
  • Chatbot Builder: Automation rules and AI agents for dynamic replies.
  • Team Inbox & Assignment: Omnichannel inbox with multi-user support.
  • AI Features: AI for reply automation.
  • CRM & Automations: Integrates with CRMs and provides automation.
  • Campaigns & Templates: Broadcasts with detailed analytics.
  • Multi-Number Support: Included via workspaces, but only in higher plans
  • Mobile Apps: Available
  • Integrations: CRMs, Zapier, and custom APIs.
  • Support: Guided onboarding (paid); email support.
  • Pricing: Starts at $79/month (Starter), pay per active contact (~$0.02–$0.05). Calling the API extra per minute.

Sinch: Sinch is a multiple-channel communication solution provider.

  • Free Tier: None; sandbox for testing only.
  • Chatbot Builder: API-based for custom chatbot development.
  • Team Inbox & Assignment: API/webhook-reliant; no native inbox.
  • AI Features: Custom via API integrations.
  • CRM & Automations:  API for custom automations.
  • Campaigns & Templates: High-volume campaign support.
  • Multi-Number Support: Per-number provisioning (~$50+/number).
  • Mobile Apps: None; developer-focused platform.
  • Integrations: Broad developer APIs for flexibility.
  • Analytics: Delivery and performance insights.
  • Support: Developer docs and partner support; no direct onboarding.
  • Pricing: Custom (~$50+/number), volume-based tiers

Kommo: It integrates WhatsApp into its CRM platform, focusing on pipeline management and interactive messaging.

  • Free Tier: None; 14-day trial only.
  • Chatbot Builder: Built-in for CRM-driven workflows.
  • Team Inbox & Assignment: CRM-integrated with auto-routing.
  • AI Features: Basic automation for replies and pipelines.
  • CRM & Automations: Native pipelines and sales templates.
  • Campaigns & Templates: Available
  • Multi-Number Support: Included in CRM setup.
  • Mobile Apps: None; web-based CRM app.
  • Integrations: Native CRM tools; limited external APIs.
  • Analytics: Pipeline and conversation metrics.
  • Pricing: Starts at $15/month (Base) + Meta fees

Pricing Comparison

WhatsApp Provider Comparison
Provider Starting Price (USD) User Limits Conversation Limits Multi-Number Costs Meta Fee Markup
Chakra Chat $12.49
(Starter: 10k templates)		 Unlimited Unlimited inbound
$0.001/extra template		 Up to 12 included
$3/extra		 No
WATI $30–$40
(~ Growth)		 5–unlimited Varies; extra for volume Add-ons Up to 20%
Respond.io $79
(Starter)		 Unlimited Per contact
(~$0.02–$0.05)		 Included NA
Sinch ~$50+/number
(custom)		 N/A Volume-based tiers ~$50+/number NA
Kommo $15
(Base + Meta fees)		 Unlimited Unlimited inbound
per Meta		 Included NA

Conclusion

Chakra Chat’s $12.49 entry, unlimited users, and no markups on Meta’s $0.036–$0.049 templates make it the most budget-friendly for Brazil’s cost-conscious SMBs.Why Choose Chakra Chat in Brazil? For Brazil’s 99 million daily WhatsApp users, Chakra Chat is the go-to for small businesses, already trusted by 100+ local companies. Its standout features include:

  • Free Tier for small teams or limited use cases: 1,000 conversations, 3 users, and full features like chatbots and mobile apps—no credit card needed.
  • Affordable Team Plans: From $12.49/month with unlimited users, perfect for collaborative SMBs.
  • Brazil-Ready Flexibility: WhatsApp coexistence, up to 12 numbers ($3/extra), and zero Meta markups keep costs low.
  • AI & CRM Power: AI chat/shopping agents and native workflows streamline sales, with n8n integrations for custom needs.
  • Support: Free 30-minute setup call and Portuguese-friendly chat ensure easy setup and onboarding. For Brazilian SMBs chasing growth in 2025, Chakra Chat delivers unmatched value and scalability. Start your free tier at Chakra Pricing and join the 100+ businesses transforming customer engagement in Brazil!
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The details for other solutions have been sourced from publicly available resources. In the case of limited details available, this may not have been included for comparison.
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