Making Service Operations Efficient
with workflows and automations
with workflows and automations
Chakra Service Operations Cloud (SOC) provides the end-to-end suite of technology productsDeliver maximum customer delight through robust automated workflows
Why our customers love us
Get started within hours, refine and scale with ease
Customize Workflows
Map your own defined standard on Chakra SAC
Mobile First & Omni-Channel
Capture customer leads across channels
Integrated Communication
Integrated telephony
Scheduling and Dispatching
Automated appointment scheduling, intelligent dispatching
Native Geolocation
Geofence on-field tasks, track agent locations and routes
Integrations and Automations
Integrate with your systems, automate data updates and sync
Use Cases
Web and Mobile applications for all on-field use-cases
Empower Field Sales through Mobile Sales App
- In-built Task planning , Navigation, route optimization, alerts and reminders for effective planning and execution
- Communication integrated, CRM, retailer performance tracking for effective up-sell & cross-sell
- Leads & Order management, Sales funnel tracking for day-to-day execution of tasks
Food and ECommerce Delivery
- Scheduling and dispatch of order deliveries for food, grocery and ecommerce businesses- Field app for your delivery agents with configured workflows and prioritised task lists- Built-in Order tracking, personnel tracking and geofenced tasks
Field Service Scheduling
- Enable your customers to schedule field service requests- Intelligent allocation of specialist service agents to your customer needs- Track requests, oversee daily operations and configure dashboards for visibility
FinTech On-field Operations Suite
- Configure on-field workflows for your fintech usecases- Easy onboarding, KYC, on-field verification, disbursal and debt-collections- Automated scheduling, dispatching and customer communications
Features
:
SAC - Customize Workflows|
CLOS-Mobile First & Omni-Channel|
CLOS-Integrated Communication channels|
SDA-Empower Field Sales|
Scheduling and Dispatching|
Native Geolocation|
SOC Integrations|
SOC Delivery|
SOC Service Requests|
SOC Fintech Operations