Collect more Debt, Efficiently!
Reset you Collections Operations to a Digital-first Process
- Streamline & Automate the collections process, real-time updates and 360° visibility
- Increase workforce productivity by upto 2.5X & recovery rate by ~25%
- One Solution for your in-house & third-party operations
End-to-End Debt Collections Solution
Automated . Intelligent . Agile
One Stop Solution
Case Management, Communication, Field Agent App
Integrated Ecosystem
Integrated with LMS, Payment systems, CRM, Telephony etc
Reporting & Tracking
Standard, Custom reports and actionable insights
In-House & Agency Solution
For In-house, Agency & Hybrid Operations
Compliance Management
Configurable & Automated system for compliances adherence
Advanced Automation
Automated communications, Auto case allocation, reminders
Challenges in Debt Collections
Debt Collections needs a Digital Reset, Now!
Debt Recovery Rate has dropped to 20% over a decade from a high of 30%
- Manual & non-standard processes
- No Single view of customer’s debt details
- Compliance Adherence & Liabilities Risk
- Low agent productivity and high operations cost
- Poor Customer Experience & Retention
Solution Deep Dive
Streamline Operations, Increase operational visibility & performance Tracking
Collections Case Management
Highlights
- Single view of Cases
- One Dashboard for agents
- Improve agent productivity
- Dynamic Prioritisation
- Interactions History & Notes
- Integrated Telephony
Automated Communications Engine
Highlights
- Fully automated notices & communications
- Targeted Notifications
- Zero manual effort
- Communications Template creator
- Integrated Email/SMS/ WhatsApp channels
- Communication life-cycle rule engine
Delinquent Customer Segmentation
Highlights
- Borrower Segments
- High level of Personalisation
- Improve Collections conversion
- Manual file Import & Export
- Pre-defined Segment rules
- Customer Segmentation Engine
Field Operations Mobile App: Streamline operations
Highlights
- One app for all agent activities & tasks
- Improve agent Productivity
- Track performance of field teams in real-time
- Pre-planned & Prioritised Task-list
- Integrated Communication & Navigation
- Case actions: Reminders, Follow-up, Visit Scheduling
Digital Customer Self-Serve: Empower Customers
Highlights
- Non-intrusive borrower engagement
- Superior Customer loyalty & experience
- Higher response rates
- Customer self-serve Management
- Integrated Customer communication channel
- Payment History & Loan restructuring
Intelligent Case Allocations: Right Case, Right Agent
Highlights
Features
- Improving collections efficiency
- Optimise time & resource bandwidth
- Skill-set & Capability relevance
Features
- Case Allocation Engine
- Case Scoring & Prioritisation
- Agent Load Management
- External agency allocations
Features :
DC2: One-Stop-SolutionIndustries :
Insurance