Increase your Debt Recovery Rate with Automated Collections Process

Create an end to end digital & automated process value chain for Debt Collections
  • Increase productivity by upto 2.5X & recovery rate by up to 35%
  • Empower tele & field workforce with automated workflows
  • Improve borrower experience significantly making the process dignified

Ready to crush your Collections Quota?​

Create cohort based collections strategy, digital end to end processes and maximise recovery

DC2: One Stop Solution for Debt Collections

One Stop Debt Collections

Customer segments, Communications, Automations

DC2: End to End Automation

End to End Automation

Automated telephony, Rule-based communication framework

DC2: Field Collections App

Field Collections App

Mobile app for Field teams to streamline operations

DC2:Reporting & Data Intelligence

Reporting & Data Intelligence

Standard, Custom reports and actionable insights

DC2: Customer Cohorts

Customer Cohorts

Create customer segments for effective funnel conversion

DC2-Tailor-made Workflows​

Tailor-made Workflows​

Create custom workflows to meet your team's unique needs

MORE FEATURES

Automate your debt collections!

Focus only on what matters the most for you to achieve your collection targets

Create Borrower Segments

  • Create multiple customer segments basis desired input parameters
  • Pivot segments basis Ageing period, Amount, Risk , Geography etc.
  • Automated creation with prioritisation across parameters

Automated Communication Framework for Telephony, email, messages

  • Integrated telephony and auto-dialling feature for tele agents
  • Schedule communication at lifecycle milestones
  • Create Pre-built personalised communication & scripts templated for e-mail/message for different workflows across the process chain

Intelligent Allocations & Automated workflows for seamless operations

  • Qualify, Score & prioritise collection leads basis input parameters
  • Assign collection leads to collection tele agents for communication process; auto allocation to field agents
  • Auto reminders for unsuccessful calls, notification to customers on each action

Field collections on Mobile app for tele and field teams enabling productivity

  • In-built Navigation, customer communication, all actions and workflows within the app
  • Task list, Payment integrations, site visit validations, deposit receipts, capture images & videos
  • Team managers can track routes, tasks execution status and view activity records at customer level

Reports, Dashboards, BI available in real time for team members and managers

  • Standard reports to track collections funnels at conversion at various stages
  • Create custom dashboard for tracking reports at customer, ageing cohort, agent etc.
  • Use filters to create actionable insights and corrective feedback