Similar Alternatives to Interakt in 2026

Amy Baker -

Top 16 Customer Engagement and WhatsApp Marketing Tools

In the evolving landscape of customer engagement platforms in 2026, businesses are increasingly seeking reliable solutions for their WhatsApp Engagement. Interkat is one of the earliest players providing WhatsApp API solutions. Interakt has been a popular choice for WhatsApp Business API integrations, but with growing needs for AI-driven features, cost efficiency, and seamless integrations, many are exploring competitors. Alternatives to Interakt for WhatsApp marketing, chatbot automation, lead management, and omnichannel support.

This comprehensive guide reviews 16 top Interakt alternatives. We've evaluated each based on their capabilities in messaging, automation, integrations, pricing, and customer service, drawing from official sources and user insights.

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Whether you're a D2C brand, e-commerce store, or service provider, these tools offer robust solutions to enhance engagement, boost sales, and streamline operations. Let's dive into the details.

1. Chakra Chat

Chakra Chat is a versatile and super affordable customer engagement platform designed for businesses to automate conversations, manage leads, and drive sales through WhatsApp and other channels. It stands out as a cost-effective (zero template message markup charges, save ~15%) while managing feature parity with advanced features like integrated lead management, Shopify Integration, Workflows, alternative to Interakt, emphasizing no-hidden-fee messaging and powerful AI tools for seamless customer interactions.

Top Feature Highlights

  • Shared Chat Inbox with auto-assignment of chats for efficient team collaboration.
  • Broadcast and Drip campaigns to nurture leads and promote offers at scale.
  • Chatbot and AI Bots for automated, intelligent responses.
  • Shopify and WIX Integrations for easy e-commerce connectivity.
  • Lead Management with native tools to track and convert prospects.
  • Workflow Automation to streamline repetitive tasks and personalize journeys.
  • Multiple Number support for handling high-volume operations across regions.
  • Multiple Number support for scalability.

Pros and Cons

Pros:

  • No markup on template messaging charges, saving up to 15%-20% on costs.
  • Native Lead Management for built-in CRM-like functionality.
  • Powerful Workflow Automations for complex business processes.
  • AI Chat & Workflow Chatbot for advanced, human-like interactions.
  • Affordable Plans with all feature access in paid tiers.
  • No limits on users, ideal for growing teams.

Cons:

  • May require initial setup time for custom workflows.
  • Limited to specific integrations like Shopify/WIX for Commerce integrations.

Pricing and Other Details

Chakra Chat offers affordable plans with full feature access across all paid tiers and no user limits. Pricing for all feature access Paid plans start from $12.49. It's particularly suited for SMBs and e-commerce brands looking for cost savings and robust automation without overcomplicating operations.

Explore Chakra Chat

2. Manychat

Manychat is a chat marketing platform that automates conversations across social media and messaging apps like Instagram, TikTok, Messenger, and WhatsApp, helping brands engage audiences, generate sales, and grow followers.

Top Feature Highlights

  • Automate replies to comments, DMs, and Story mentions on multiple platforms.
  • Build sales funnels with Quick Automations or customizable Flow Builder.
  • 1:1 engagement on WhatsApp to convert leads into customers.
  • Auto-respond to inbound messages on Messenger.
  • AI-powered flow building without coding.
  • List building for email and SMS to expand revenue streams.

Pros and Cons

Pros:

  • Generates significant sales and follower growth (e.g., $65M+ in sales reported).
  • Supports 24/7 operations for instant lead capture and conversions.
  • Customizable to match brand voice, avoiding robotic interactions.
  • Multi-platform expansion in one tool.

Cons:

  • Primarily focused on marketing funnels, may lack deep CRM features.
  • Potential dependency on Meta ecosystems for optimal performance.

Pricing and Other Details

Pricing starts with a free tier for basic automations; paid plans begin at $15/month for advanced features like unlimited flows and integrations. Ideal for creators and e-commerce brands in 2026, with a focus on high-engagement messaging.

3. Chatbase

Chatbase is a platform for building and deploying AI support agents, creating personalized customer experiences through conversational AI across channels like WhatsApp, Slack, and Messenger.

Top Feature Highlights

  • Purpose-built for LLMs with reasoning for complex queries.
  • Simple creation and management without technical skills.
  • Secure with SOC 2 Type II and GDPR compliance.
  • Real-time data sync with CRMs and order systems.
  • Action execution like updating subscriptions.
  • Smart escalation to human agents.
  • Advanced reporting and analytics.

Pros and Cons

Pros:

  • Easy to use for non-technical teams.
  • Handles complex queries with empathy and personalization.
  • Provides detailed insights for optimization.

Cons:

  • May require integrations for full functionality in niche setups.
  • Escalation features could lead to higher human involvement if not tuned properly.

Pricing and Other Details

Free trial available; paid plans start at $19/month for basic agents, scaling to enterprise levels with custom pricing. Best for businesses needing secure, multilingual AI support in 2026.

4. Chatling

Chatling is a no-code AI chatbot builder for websites and WhatsApp, automating customer support, lead generation, and sales with data training and customization.

Top Feature Highlights

  • Drag-and-drop builder for conversational flows.
  • Train on documents, websites, and data sources.
  • Full branding customization.
  • Performance analytics.
  • Lead capture tools.
  • Multiple AI models like GPT-4 and Claude 3.
  • Zapier integrations.
  • Easy website embedding.

Pros and Cons

Pros:

  • Accurate responses after fine-tuning.
  • No coding required, saving time.
  • Scalable for any user volume.

Cons:

  • Analytics may need manual review for deep insights.
  • Privacy-focused but limited to provided data sources.

Pricing and Other Details

Free plan for starters; pro plans from $29/month with unlimited chats and advanced training. Suited for websites and WhatsApp automation in 2026.

5. Botpress

Botpress is an AI agent platform for building and running production-ready agents, focusing on customer support, multi-channel deployment, and integrations.

Top Feature Highlights

  • Customer support workflows with escalation.
  • Multi-channel deployment (web, voice, apps).
  • System integrations via APIs.
  • Contextual, stateful conversations.
  • Custom inference engine for logic.
  • Observability over agent actions.
  • Custom code injection.

Pros and Cons

Pros:

  • Intuitive studio for scalability.
  • Strong community support.
  • Generous free tier.

Cons:

  • Advanced features may require technical knowledge.
  • Cloud hosting dependency for ease.

Pricing and Other Details

Free community edition; pro plans start at $495/month for enterprise features. Great for developers building custom WhatsApp bots in 2026.

6. UChat

UChat is an AI-driven omnichannel platform automating sales and support across 15+ channels like WhatsApp, using a no-code visual builder.

Top Feature Highlights

  • AI-powered chatbots with LLMs.
  • Visual flow builder.
  • Live chat transfer with context.
  • Integrations with Shopify, Zapier, Stripe.
  • Unified CRM and ticket boards.
  • Mobile app for management.
  • Real-time analytics.

Pros and Cons

Pros:

  • No coding needed, accessible for all.
  • High satisfaction (98%) and ROI tracking.
  • Versatile for sales and IVR.

Cons:

  • Relies on third-party integrations.
  • Feedback processing may take time.

Pricing and Other Details

Plans start at $10/month per channel; enterprise custom. Ideal for omnichannel automation in 2026.

7. Respond.io

Respond.io is AI-powered software unifying chats, calls, and emails for smarter sales, relationships, and responses across channels like WhatsApp.

Top Feature Highlights

  • Unified touchpoints with CRM sync.
  • WhatsApp and Messenger calls in threads.
  • AI Agents for multilingual support.
  • AI analytics for efficiency.
  • Scalable autonomous handling.
  • Promotional messaging.

Pros and Cons

Pros:

  • 84% faster responses.
  • Top-rated support in reviews

Cons:

  • May overwhelm small teams without AI setup.
  • Focus on growth could require scaling plans.

Pricing and Other Details

Starter plans from $99/month; enterprise custom. Top choice for omnichannel growth in 2026.

8. Zixflow

Zixflow is an AI-powered platform for multi-channel customer management via WhatsApp, SMS, RCS, and Email, with automation and CRM.

Top Feature Highlights

  • WhatsApp personalized chats.
  • Multi-channel campaigns.
  • Transflow for fast notifications.
  • AI segmentation and insights.
  • Fallback messaging.
  • 20+ integrations.
  • Contact tagging.

Pros and Cons

Pros:

  • All-in-one CRM and marketing.
  • Adaptive AI workflows.
  • Affordable for all sizes.

Cons:

  • Multi-channel may dilute single-focus depth.
  • Some features (e.g., push notifications) upcoming.

Pricing and Other Details

Free trial; plans from $19/month. Versatile for retention in 2026.

9. DelightChat

DelightChat is omnichannel support and WhatsApp marketing software for e-commerce, unifying channels in one dashboard.

Top Feature Highlights

  • Omnichannel inbox with AI drafts.
  • WhatsApp broadcasts and automation.
  • Notification automations.
  • Collaborative tickets.
  • Shopify integration.
  • Reply automation.
  • Self-serve widget.
  • Journeys for upsells.

Pros and Cons

Pros:

  • Easy setup and intuitive UI.
  • Handles high volumes.
  • High ROI
  • Proactive support team.

Cons:

  • May need sales contact for details.
  • E-commerce focused, less for other industries.

Pricing and Other Details

Annual plans with 30% off; contact sales. Best for e-commerce in 2026.

10. AiSensy

AiSensy is a WhatsApp marketing platform using official APIs for broadcasts, automation, and sales.

Top Feature Highlights

  • No-code chatbots.
  • Multi-agent live chat.
  • Limitless broadcasts with CTAs.
  • Click-to-WhatsApp Ads.
  • Integrations with payments.
  • WhatsApp catalogs.
  • Real-time analytics.

Pros and Cons

Pros:

  • Free forever plan.
  • No setup fees.
  • Trusted globally.

Cons:

  • Separate messaging costs.
  • Initial message limits.

Pricing and Other Details

Free plan; paid from ₹500/month. Excellent for marketing in 2026.

11. Wati

Wati simplifies business messaging on WhatsApp and other channels with AI for marketing, sales, and support.

Top Feature Highlights

  • No-code chatbots.
  • AI support agent.
  • Instagram/Facebook integration.
  • Click-to-WhatsApp Ads.
  • Broadcasts.
  • Team inbox.
  • WhatsApp calling.
  • Unified inbox.
  • 100+ app integrations.

Pros and Cons

Pros:

  • 99.9% uptime.
  • Reduces response time by 97%.
  • High ROI.
  • Compliant worldwide.

Cons:

  • Broadcasts may need optimization.
  • Focus on WhatsApp core.

Pricing and Other Details

Plans from $40/month. Scalable for businesses in 2026.

12. Gallabox

Gallabox is a WhatsApp conversational AI platform acting as an AI sales copilot for B2C lead management.

Top Feature Highlights

  • AI chatbots for qualification.
  • Broadcast campaigns.
  • Shared inbox.
  • Click-to-chat widgets.
  • Lead nurturing.
  • Integrations with CRM/Zapier.
  • Multi-language support.

Pros and Cons

Pros:

  • 77% lead increase.
  • Streamlines tasks.

Cons:

  • WhatsApp-limited.
  • Migration needed from others.

Pricing and Other Details

Custom plans; free trial. Focused on sales in 2026.

13. Zoko

Zoko enhances WhatsApp for Shopify merchants with sales, support, and automation.

Top Feature Highlights

  • WhatsApp catalog sync.
  • Broadcasts.
  • Flowbuilder automations.
  • Customer support.
  • Team routing.
  • Quick replies.
  • Shopify integration.
  • Meta partnership.

Pros and Cons

Pros:

  • Seamless e-commerce.
  • High engagement.
  • Responsive support.
  • Easy dashboard.

Cons:

  • WhatsApp-focused.
  • Tickets for non-WhatsApp.

Pricing and Other Details

Plans from $34.99/month. Ideal for Shopify in 2026.

14. Trengo

Trengo is an omnichannel platform uniting channels in one inbox with AI for automation.

Top Feature Highlights

  • AI agents for 80% resolution.
  • AI journeys in 70+ languages.
  • Omnichannel inbox.
  • WhatsApp API.
  • Data integrations.
  • Automation for tasks.

Pros and Cons

Pros:

  • Fast resolutions.
  • High retention.
  • Easy AI setup.
  • Industry-tailored.

Cons:

  • Channel management complexity.
  • Setup for integrations.

Pricing and Other Details

Plans from €19/month per user.

15. SleekFlow

SleekFlow is an omnichannel AI platform centralizing messaging for lead qualification and sales.

Top Feature Highlights

  • AI agents for leads.
  • Omnichannel inbox.
  • WhatsApp shared inbox.
  • Interactive messages.
  • Flow forms.
  • Catalog/payments.
  • CRM integrations.
  • Targeted campaigns.
  • AI builder.

Pros and Cons

Pros:

  • 6x conversions.
  • Handles 1M conversations.
  • Meta partnership.
  • Automates routines.

Cons:

  • AI training needed.
  • Management overhead.

Pricing and Other Details

Pro plans from $79/month.

16. Freshchat

Freshchat offers messaging, live chat, and chatbots for multi-channel engagement, upgradable to omni-support.

Top Feature Highlights

  • Channel freedom.
  • AI bots.
  • Unified workspace.
  • Proactive journeys.
  • Admin analytics.
  • Freshdesk Omni integration.

Pros and Cons

Pros:

  • Seamless experiences.
  • Drives revenue.

Cons:

  • Upgrade for complex issues.
  • Limited custom APIs.

Pricing and Other Details

Free for basics; growth plans $15/agent/month.

This roundup of Interakt alternatives in 2026 highlights options for every need, with Chakra Chat, Zixflow provide better affordability while maintaining feature parity. Choose based on your scale, channels, and budget to optimize customer engagement.

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